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Privacy Policy Privacy Policy (Updated Jan 2022)

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.

This privacy notice applies to personal information processed by, or on behalf of,

Changes to this privacy notice

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes when you visit our website

What kinds of personal information about you do we process?

Personal information that we will process in connection with all of our products and services, if relevant, includes:

Personal and contact details, e.g. title, full name, contact details and contact details history.

Sales history, details of what you have purchased from us in the past.

What is the source of your personal information?

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We will collect personal information from the following general sources:

From you directly, through our retail (or wholesale) website when you buy from us.

When you consent to being added to our mailing list.

What do we use your personal data for?

We use your personal data, including any of the personal data listed in the section above, for the following purposes:

For the fulfilment of the service requested, such as processing your payment and arranging for the delivery of your order.

To communicate information about new products, special offers, shows or other events that we are taking part in.

We never process or share your information with other organisations to use for their own purposes, however as GDPR regulations stipulate it may be necessary to share data with a third party for the following reasons:

To fulfil a contract with you

To comply with our legal obligations

Where it is in our legitimate interests to do so

For public interest

Please be assured will never sell your details.

When do we share your personal information with other organisations?

We may share information with the following third parties for the purposes listed above:

Service providers, for example, courier services, account beneficiaries, or others who are involved in providing your products and services or operating our business.

Governmental and regulatory bodies, such as HMRC.

Other organisations and businesses who provide services to us, such as debt recovery agencies, back-up and server-hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back-office functions

Where we are relying upon your consent to process personal data, you maintain the right to withdraw this at any time by contacting us using the details below.

Is your personal information transferred outside the UK?

Your personal information will not be transferred outside the UK. If we do so, we will make sure that suitable safeguards are in place, such as using approved contractual agreements, unless certain exceptions apply.

What should you do if your personal information changes?

You can update your personal information directly through our website (by signing in) or by telling us (so that we can update our records) using the details in the Contact Us section of our website. We will then update your records if we can.

Do you have to provide your personal information to us?

We are unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we will make this clear.

For how long do we retain your personal information?

Unless we stipulate otherwise, we will hold your personal information for a length of time determined by the following criteria:

For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations.

For as long as we provide goods and/or services to you.

Retention periods in line with legal and regulatory requirements or guidance.

What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They do not apply in all circumstances. If you wish to assert any of them, we will explain at that time if they are engaged or not. The right of data portability is only relevant from January 2022.

The right to be informed about the processing of your personal information.

The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.

The right to object to processing of your personal information.

The right to restrict processing of your personal information.

The right to have your personal information erased (the “right to be forgotten”).

The right to request access to your personal information and to obtain information about how we process it.

The right to move, copy or transfer your personal information (“data portability”).

You have the right to complain to the Information Commissioner’s Office, which enforces data protection laws: You can contact us using the details found on our website.

Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us using the details found on our website or the Contact Us section of our website to exercise these rights.

What are your marketing preferences and what do they mean?

We may use your address, phone number, email address and social media or digital channels (for example, Facebook, Instagram and message facilities on other platforms) to contact you according to your marketing preferences.

You can opt out of any online marketing by following the unsubscribe links. You can also contact us by email at or by mail using the contact details provided on our website:

15 Chalkpit Lane

Oxted RH8 ONF


Tel. 07967185870

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